# Xieling support

For help with the Xieling mobile app or a hosted Xieling account, email [hello@xieling.app](mailto:hello@xieling.app). Include the email address on the account, what you expected to happen, and any error message you saw. Never send passwords, API keys, access tokens, or other secrets.

For self-hosted Xieling, start with the [self-hosting guide](https://xieling.app/self-hosted-ai-agent/). The [full reference](https://github.com/elie222/rakazo/blob/main/docs/self-host.md) is on GitHub. Open reproducible bugs and feature requests in the [public GitHub repository](https://github.com/elie222/rakazo/issues). Report vulnerabilities only to [security@xieling.app](mailto:security@xieling.app).

Hosted users can permanently delete their account and associated personal Space data from the Account screen in the Xieling app, or on the web at [app.xieling.app](https://app.xieling.app) under Settings → Account. Without access to the app, email [hello@xieling.app](mailto:hello@xieling.app) from the account's email address to ask us to delete it. Sign-in security records are kept for up to 90 days.